These Terms and the provisions shall constitute the entire agreement (collectively, the "Agreement" between Buyer and CITY) and shall supersede and replace all prior oral and written agreements and can be modified or cancelled only by written agreement signed by Buyer and CITY. You can also complete the AODA Customer Service Feedback Form and send it to the attention of:Įmail : ELECTRIC SUPPLY ("CITY") GENERAL TERMS AND CONDITIONS OF SALE ("TERMS") 1. Please download the AODA Multi-Year Plan 2014 - 2021 (pdf).ĭownload the Customer Service Standard Policy document (pdf).ĭownload the Integrated Accessibility Standards Policy (IASR) (pdf). CES is also committed to ensuring that accessible goods and/or services are delivered in a timely manner, where reasonable accommodation can be made.ĬES is committed to excellence in serving all customers including persons with disabilities and we will carry out our functions and responsibilities. Dignity, independence, integration and equal opportunity will be considered at all times when providing our goods and services to individuals with disabilities. Our services will be delivered in a way that reflects the four guiding principles of the Accessibility for Ontarians with Disabilities Act, 2005. The aim of CES is to fully include individuals with disabilities and is dedicated to providing goods and services by eliminating barriers and improving accessibility. Returned products that are received by CES without RA or other required documentation may cause delays in processing your return and are subject to rejection and return without credit. Returns received at CES without correct documentation may be assessed a 15% processing fee that will be deducted from any credit due. Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase. Our customer service hours are Monday through Friday from 8:00 am to 5:00 pm (CT). Call Customer Serviceįor trade account holding customers please call your local/home branch to arrange return or call our Customer Service Department at 1.866.634.9853 to help walk you through the return process. We have the right to reject returns or refunds of any products at our discretion that (i) have been installed and/or energized, (ii) we specially stock or order for you, (iii) are not readily saleable, (iv) are on sale or clearance, or (v) are identified as non-cancellable or non-refundable, which includes but is not limited to, and without such specific reference, wire cuts, and solar pv modules. Regardless of the total value, you will be responsible for paying the return shipping for any returnable products that have a packaged length of over 4 feet (for example, pipe products). Return FreightĬES will pay the freight for products you return if the total return value is more than $75 provided, the return must be approved with a RA and meet all other conditions of CES’s return policy. Returned items must be in the original packaging and receive prior Return Authorization (“RA”) from CES. When you make your return, you’ll need to note credit or exchange. Please contact your local CES store to make return arrangements. No-Hassle ReturnsĮxcept as otherwise described below, if you are not satisfied for any reason, products may be returned within 90 days of shipment for a full credit or exchange (if the product is undamaged, unopened, unused, unaltered, and untampered). They're very inexpensive, but you'll learn why the first night.This Return Policy only applies to products purchased on and returned to CES Online by the original purchaser. They generally have poor light output due to battery limitations and must be discarded if any part fails. Don't confuse this project with installing those cheap solar LED garden lights.Bonus points for using weather-proof crimp connectors that are finished off with a heat gun. Splice low voltage landscape wiring with weather-proof wire nuts that have a moisture-proof grease inside them to prevent splice corrosion in damp conditions.Use 14 gauge wire in your low voltage system rather than the cheaper, thinner 16 gauge, which introduces more power loss on long cable runs.Use incandescent in those cases see my video above for a way to that with 12 volts. Cats, dogs and many other animals detect light flicker that humans can't detect. Avoid using LED lighting in an area your pet is constantly exposed to.Whenever you can, mount lights so they shine down, not up, for dark sky preservation and to limit bleed into neighbors' line of sight.
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